Refund policy
Return & Refund Policy
Wrap Artist Baskets takes great care in packaging all of our baskets to ensure that they arrive in excellent condition. Because we cannot personally hand deliver all of the baskets ourselves, please report any damaged shipments to us within 48 hours of receipt. We will make every effort to replace any damaged items reported within this time frame. While your satisfaction is very important to us, we cannot be responsible for any damage that is not reported within this time. Please be sure to keep all damaged packaging as it may be requested by the carrier.
Intact food baskets are not returnable due to health and safety concerns. Any other kinds of non-perishable gifts may be exchanged by the recipient. Merchandise must be returned to our head office by the recipient. Please phone us at (416) 908-3537 during regular business hours (Monday to Friday, 9:00 - 5:00 EST). All merchandise authorized for return by Wrap Artist Baskets must be returned in the original carton. No credit or replacement will be issued until the returned merchandise has been received and inspected by our staff.
Substitution Policy
You will notice that we have chosen to illustrate a few select gift baskets in the various categories, namely because all of our gift baskets are original in design and are created with that very special recipient in mind. Our production staff makes every attempt to ensure that the gift that is received resembles the gift pictured and described as closely as possible.
Due to seasonal availability product substitution may be necessary from time to time to ensure your gift is delivered in a timely manner. The utmost care will be taken to ensure that any substitutions made are for products of equal or greater value and quality.
All substitutions will be made according to Wrap Artist Baskets discretion and the client will not be notified unless the resulting overall design is drastically different from what is represented on our web site.